Desktop Support | Level II [AQ-10840]

About the Opportunity

We are seeking a highly skilled and enthusiastic Desktop Support professional to join our client’s operational team. This role is perfect for someone who thrives in a fast-paced environment, enjoys tackling technical challenges, and is passionate about delivering exceptional support. You will be instrumental in keeping critical systems running smoothly, deploying essential equipment, and resolving a wide array of technical issues, directly contributing to the daily success of the organization. This is an initial 1-year contract with potential for extension based on performance and business needs.

Responsibilities

• Manage incidents and service requests efficiently using a professional service management system.
• Diagnose and resolve a variety of equipment and application issues, ensuring minimal disruption to users.
• Execute equipment deployments for new hires, upgrades, and refreshes.
• Perform asset updates and manage peripherals.
• Coordinate the shipping of equipment for returns and receive incoming hardware from vendors.
• Address diverse task requests within support queues, prioritizing effectively.
• Assist with the imaging and quality assurance of new and refreshed equipment.
• Provide dedicated support for mobile devices, including troubleshooting and repairs.
• Perform equipment repairs and other miscellaneous tasks vital to daily support operations.

Requirements

• Proven experience in a desktop support or depot operations role, preferably at a Level II capacity.
• Proficiency in using service management platforms for incident and request management.
• Demonstrated ability to troubleshoot and resolve hardware and software issues across various platforms.
• Experience with equipment deployment, imaging, and asset management.
• Familiarity with supporting mobile devices.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with a focus on providing outstanding customer service.

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.