Level 2 Desktop Support

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

We are seeking a qualified Level 2 Desktop Support to join our client’s team for an onsite position in Tomball, TX. This resource will provide effective diagnostic evaluation of end-user customer needs and use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction.

Responsibilities

• Assure continuity of the computer system for all system users
• Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
• Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
• Provide support of a Google-based business, using Google business applications
• Troubleshoot, diagnose, and resolve problems related to operating system, hardware, and software applications
• Set up equipment for employees or assist moving equipment around
• Coordinate with software and hardware vendors to resolve any technical issues
• Develop training materials and procedures, and/or train users in the proper use of hardware and software
• Provide solutions in a timely fashion for issues that may arise with all client applications
• Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
• Identify trends in the support calls and develop documentation to address the most-often reported problems and issues
• Notify management of increasing trends, unusual activity, or repeated activity
• Recommend changes in software and hardware to improve computer capabilities
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Perform other duties as assigned

Requirements

• Associate’s degree, technical certifications in computer science, electrical engineering, or equivalent is preferred
• Minimum 1 to 3+ years of related work experience
• Proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP/IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
• Able to support Apple and Android mobile phones
• Experience with Small PDF and Auto Desk applications is a plus
• Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, and Lexmark printers is a plus
• Frequent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing is required
• Frequently lift and/or move items over 50 pounds
• Excellent telephone presence with organized follow-up skills
• Ability to multitask with a sense of urgency; maintain a positive attitude
• Strong user-centric focus; service-oriented attitude
• Strong verbal and written communication skills
• Organizational skills
• Proficient in decision-making and take initiative

Pay

The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.