Desktop Support IT Technician

About the role

The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment.

Responsibilities

• Service support requests from the Service Desk
• Troubleshoot hardware and software issues
• Set up peripherals and install desktop software
• Use remote desktop tools to build, monitor, and support desktop systems
• Utilize Microsoft SCCM and AD management utilities
• Create and edit PowerShell scripts and apply GPOs in a domain environment
• Provide computer application training to end users
• Document processes and service desk ticket resolutions
• Ensure excellent customer service support to clients with varying computer proficiency levels

Requirements

• Associate's Degree (Bachelor's preferred or actively pursuing) in Computer Science, Business Information Systems, Information Technology, or related field
• Minimum two years of customer service experience
• Equivalent combination of education, training, and experience may be considered
• Thorough working knowledge of computer hardware and software configuration, setup, and troubleshooting protocols
• Strong organizational skills and ability to prioritize a high-volume workload
• Positive customer service skills with ability to support diverse clientele with varying technical proficiency
• CompTIA certifications desirable

Skills

• Help desk / help desk support
• Troubleshooting
• Office 365
• Active Directory
• Windows desktop support
• Technical support
• Phone support
• Ticketing systems
• Password reset
• Customer service
• SCCM
• PowerShell scripting
• Group Policy (GPO) management
• Remote desktop tools
• Interpersonal and communication skills
• Adaptability and willingness to learn

Benefits

• Medical, dental, and vision benefits offered from day one
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Pay

$18.00 – $23.00 per hour. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

Schedule

Contract-to-hire, fully onsite in Grand Rapids, MI.

Application Deadline

October 28, 2026.