Desktop Support in McKinney, Texas

About the role

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in McKinney, Texas. In this role, you will be part of our growing relationship with one of our great clients and support workstation operations and customer satisfaction.

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction

Qualifications

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications

• Certified Dell Technician
• Expertise in Inventory Control

Requirements

• Must be within driving distance of McKinney, Texas, and willing to work onsite
• U.S. citizenship status (required by government contract for this position)
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• Must comply with drug testing requirements (at hire, regular, or random intervals)

What is Important to Us

• Excellent communication skills in writing and speaking
• Ability to work independently and value teamwork
• Strong problem-solving skills
• Desire for regular performance appraisals and career advancement
• Interest in a community of virtue-centered co-workers and clients

Benefits

We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.

Pay

$17.00/hr - $25.00/hr