Desktop Support- Austin TX

About the role

We are seeking a skilled Desktop Support Technician to provide Tier 2 hardware and software support in a fast-paced enterprise environment. This role supports 1,500+ end users across multiple locations and serves as an escalation point for Tier 1 support. The ideal candidate is technically sharp, customer-focused, and thrives in a high-touch, professional setting.

Responsibilities

• Provide Tier 2 support for end-user computing devices including laptops, desktops, printers, MFPs, and mobile devices.
• Respond to incidents and service requests within a ticketing system, resolving issues within defined SLAs.
• Reimage computers and hard drives in accordance with company standards.
• Perform Move, Add, and Change functions including installation and decommission of equipment.
• Install, configure, and troubleshoot Windows and Mac operating systems, Microsoft Office, and internet browsers.
• Configure and support remote users including VPN connectivity.
• Provide executive and senior-level support with a high-touch, business-aware approach.
• Partner with cross-functional teams including Active Directory, Networking, Security, and the Service Desk.
• Maintain asset inventory and document troubleshooting procedures and knowledge base articles.
• Support new hire onboarding and drive user adoption of new technologies.
• Adhere to ITIL change, incident, and problem management processes.

Required Qualifications

• Must be able to work 100% onsite five days per week.
• 2+ years of Tier 2 technical support experience supporting Windows and Mac environments.
• Hands-on experience with Active Directory, Office 365, VPN, and ticketing systems.
• Experience with workstation imaging, refreshes, conference room support, and hardware deployment.
• Strong communication skills and a collaborative, customer-first attitude.
• Associate degree, certificate, or equivalent training in Computer Science or a related field required.

Nice To Have

• ITIL process knowledge.
• Experience writing KB articles and contributing to automation initiatives.
• Mac/Apple OS support experience.
• Familiarity with AV and conference room setups.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Austin, TX.