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Jobs · Information Technology · Connecticut

Desktop Support in Hartford, Connecticut

Virtual Service Operations · Hartford, CT · 1 mo ago
Information Technology$17–$25/hrFull-time

About the role

Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Hartford, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

Responsibilities

  • Provide Workstation Software Break Fix support
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Requirements

  • Must be within driving distance of Hartford, Connecticut, and willing to work onsite
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals
  • Pursuant to a government contract, this specific position requires U.S. citizenship status

Qualifications

  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
  • Preferred Qualifications: Certified Dell Technician, Expertise in Inventory Control

What is Important to Us

  • You are an excellent communicator in writing and speaking
  • You have the ability to work independently but also value teamwork
  • Your problem-solving skills are excellent
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career
  • You seek a community of virtue-centered co-workers and clients

What we offer you

  • Part of a virtue-centered team who value their work and teammates
  • Ongoing learning and development opportunities to foster continuous growth
  • A wide variety of benefits for eligible employees related to health, retirement, professional development, and more

Pay

$17.00/hr - $25.00/hr

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