Desktop Support in Middletown, Connecticut

About the role

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Middletown, Connecticut. In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in desktop support.

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications

• Certified Dell Technician
• Expertise in Inventory Control

Requirements

• Must be within driving distance of Middletown, Connecticut, and willing to work onsite
• Pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces
• This position requires compliance with drug testing, at time of hire or at regular or random intervals

What is Important to Us

• You are an excellent communicator in writing and speaking
• You have the ability to work independently but also value teamwork
• Your problem-solving skills are excellent
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career
• You seek a community of virtue-centered co-workers and clients

Benefits

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.

Pay

$17.00/hr - $25.00/hr