Desktop Support II

We need to output HTML fragment with sections for headings where content exists. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, application instructions, etc. Must keep substantive info. We need sections: About the role (maybe description), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include if posting has real specific content. Let's parse the posting. First paragraph: "This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you." That's description of role; could be "About the role" or "Responsibilities". We'll separate: maybe "About the role" for overview, then "Responsibilities" for duties. Next: "Required Skills" list bullet points. Those are requirements/qualifications/skills. We need to decide sections: Could have "About the role" (overview), "Responsibilities" (specific duties), "Requirements" (must have), "Skills" (desired/ideal), "Benefits" (benefits info), maybe "Pay" and "Schedule" not present (no mention). So omit those. We must not create sections with placeholder text. We need to preserve all substantive info; not invent or summarize away detail. Must keep details like specific technologies, years experience, etc. We need to format using

for headings,

• for lists,

  for prose. We must not repeat job title. Not include Job ID etc. We must remove boilerplate: EEO statements, California resident info, self-identification link, company profile (maybe we can keep? It's substantive? It's about company but maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company profile might be considered not boilerplate but it's generic marketing; but it's substantive info about employer. However they said "Prefer a few substantive sections over many thin ones." Could include a short paragraph about company under maybe "About the company" but not a required heading. Since headings list only specific ones, we could put company info under "About the role" or maybe not include a separate section. Safer to omit company profile as it's not required heading and could be considered boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Company profile not listed, but it's still maybe not essential. However we need to preserve ALL substantive information; company profile is substantive about employer. But the headings list does not include "About the company". Could we put it under "About the role"? That might be mixing. Better to include a short paragraph under "About the role" that includes both role and company? Might be okay. But we need to preserve all substantive info: The role description, responsibilities, required skills, desired skills, benefits. Also maybe mention "Beacon Hill Technologies, a premier National Information Technology Staffing Group..." That's substantive about employer. Could be placed in a short

  after the role description before responsibilities. Since we don't have a heading for company, we could incorporate it into "About the role" paragraph. Let's extract responsibilities: supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, cellular service coordination, troubleshoot issues escalated from tier 1, escalate more difficult issues to tier 3. Also day-to-day endpoint, mobility, and productivity application operations with strong customer service focus. We can list those as

  . Required Skills (must have): - 5+ years of experience in IT Tier 2 desktop support - experience with escalations and customer-facing troubleshooting - strong Windows 10/11 skills - experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment - experience with Active Directory identity and access experience on prem and Entra ID (Azure AD), group membership management, and MFA troubleshooting - Experience with Entra/AD hybrid identity and hybrid-joined devices is desired (this is desired, not must) - Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting - Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates - Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation - Must have excellent organizational skills, attention to detail, and clear written/verbal communication - Must have a strong focus on customer service - Experience with Powershell scripting or other scripting for automation is ideal (desired) - Experience with Windows Autopilot and device provisioning workflows is ideal (desired) - Experience with Intune/MDM troubleshooting is ideal (desired) - Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired (desired) - Experience supporting hardware refresh projects is ideal (desired) - Experience supporting cellular and mobile plans is ideal (desired) We need to separate must-have vs desired. Could put must-have under "Requirements" and desired under "Skills" or "Qualifications". The headings list includes Requirements, Qualifications, Skills. We can use Requirements for must-have, Skills for desired/ideal. Benefits: "Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings." We can put that under Benefits heading as a

  . Pay and Schedule not present, omit. Now we need to ensure we don't include boilerplate like EEO, California resident, self-identification link, company profile (maybe we can keep a brief mention but it's okay to drop as not required). The instruction says preserve ALL substantive information; dropping company profile might be considered losing substantive info. However the company profile is generic marketing; but it's still info about employer. The instruction didn't explicitly say to drop it, but they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company profile is not those. So we should keep it. But we don't have a heading for it; we could incorporate into a short paragraph under "About the role" or maybe add a heading "About the company" but not allowed because headings list is fixed. However we could put it under "About the role" as part of the role description (makes sense: the role is at Beacon Hill). So we can include a sentence: "Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries..." etc. Thus About the role paragraph will include both role overview and company description. Now we need to format. Structure:

  About the role

  This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you. Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

  But we need to avoid duplication: The company profile repeats some of that; we can keep concise. Maybe better: Keep role description first sentence(s), then add a short sentence about Beacon Hill. Let's craft:

  This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you. Beacon Hill Technologies is a premier National Information Technology Staffing Group that provides world class technology talent across all industries.

  That's enough. Now Responsibilities heading: list duties. We could list: - Supporting Microsoft Intune for iOS/iPadOS and Windows devices - Windows Autopilot deployments - Software packaging - Hardware refresh activities - Microsoft 365 application support - Cellular service coordination - Troubleshooting issues escalated from tier 1 - Escalating more difficult issues to tier 3 - Providing day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus But some of these overlap with earlier description. We'll keep them. Now Requirements heading (must-have). Use
  . List each must-have item as
  • . Must include: - 5+ years of experience in IT Tier 2 desktop support - Experience with escalations and customer-facing troubleshooting - Strong Windows 10/11 skills - Experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment - Experience with Active Directory identity and access (on‑prem) and Entra ID (Azure AD), group membership management, and MFA troubleshooting - Experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi‑Fi troubleshooting - Hands‑on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates - Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation - Excellent organizational skills, attention to detail, and clear written/verbal communication - Strong focus on customer service Note: The line "Experience with Entra/AD hybrid identity and hybrid-joined devices is desired" is desired, not must. So not in Requirements. Now Skills heading (desired/ideal). List: - Experience with Entra/AD hybrid identity and hybrid-joined devices - Experience with PowerShell scripting or other scripting for automation - Experience with Windows Autopilot and device provisioning workflows - Experience with Intune/MDM troubleshooting - Experience with ServiceNow including ITSM, knowledge, and