Desktop Support II
Mitchell Martin Inc. · Madison, WI · 2 days ago
On-siteInformation Technology$11–$12/hrOther
Description
Provide technical assistance for desktop applications and hardware. Perform tasks related to imaging, diagnosing, and deploying desktop systems. Support mobile devices and printers. Deliver in-person support to staff in the Midwest Region. Engage with a variety of customers, including executives, using effective communication skills. Lead IT service management improvement initiatives based on industry best practices. Prioritize and execute tasks efficiently with strong attention to detail.
Key Responsibilities
- Image, diagnose, patch, and deploy IT hardware
- Communicate effectively with diverse customers
- Identify and implement IT service management improvements
- Prioritize tasks and execute them with precision
- Provide escalated support issues resolution
Qualifications
- 4-7 years of experience in diagnosing and deploying desktop systems
- Strong communication and interpersonal skills
- Experience in leading IT service management improvement initiatives
- Highly self-motivated with strong attention to detail
- ITIL 4 Foundation or CompTIA A+ certification preferred
Core Technologies
- Desktop Operating Systems
- Mobile Devices
- Printers
- IT Service Management Tools