Desktop Support II

This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you. Required Skills:Must have 5+ years of experience in IT Tier 2 desktop supportMust have experience with escalations and customer-facing troubleshootingMust have strong Windows 10/11 skillsMust have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environmentMust have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshootingExperience with Entra/AD hybrid identity and hybrid-joined devices is desiredMust have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshootingMust have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updatesMust have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentationMust have excellent organizational skills, attention to detail, and clear written/verbal communicationMust have a strong focus on customer serviceExperience with Powershell scripting or other scripting for automation is idealExperience with Windows Autopilot and device provisioning workflows is idealExperience with Intune/MDM troubleshooting is idealExperience with ServiceNow including ITSM, knowledge, and/or asset management is desiredExperience supporting hardware refresh projects is idealExperience supporting cellular and mobile plans is ideal Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™