Desktop Support II

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate: EEO, equal opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines. Must preserve all substantive information. We need to parse the posting. Content: First paragraph: "This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you." That's about the role and responsibilities. Then "Required Skills" list bullet points. Let's extract each bullet: - Must have 5+ years of experience in IT Tier 2 desktop support - Must have experience with escalations and customer-facing troubleshooting - Must have strong Windows 10/11 skills - Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment - Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting - Experience with Entra/AD hybrid identity and hybrid-joined devices is desired - Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting - Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates - Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation - Must have excellent organizational skills, attention to detail, and clear written/verbal communication - Must have a strong focus on customer service - Experience with Powershell scripting or other scripting for automation is ideal - Experience with Windows Autopilot and device provisioning workflows is ideal - Experience with Intune/MDM troubleshooting is ideal - Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired - Experience supporting hardware refresh projects is ideal - Experience supporting cellular and mobile plans is ideal Then there is EEO boilerplate etc. Remove. Then "Company Profile" paragraph about Beacon Hill Technologies. That's likely not needed? It's substantive but maybe not required sections. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep company profile? It's not a standard section heading but could be placed under "About the role" or maybe a separate section like "About the company". However the allowed headings list only includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add other headings. So we need to fit company profile into one of those sections, maybe "About the role" or "About the company" not allowed. Could put under "About the role" as description of employer? Might be okay. But the instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings when appropriate. It also says "include a section ONLY when the posting has real, specific content for it". So we can decide which sections to include. We have content for About the role (description of role). Responsibilities (list of duties). Requirements (must have). Qualifications (maybe desired/experience). Skills (maybe list of skills). Benefits (they gave benefits info). Pay (not specified). Schedule (not specified). So we should not include Pay or Schedule because no specific content. We need to decide mapping: - About the role: introductory paragraph about opportunity and role. - Responsibilities: bullet list of duties: supporting Intune, Autopilot, software packaging, hardware refresh, M365 support, cellular service coordination, troubleshoot tier1 escalations, escalate to tier3. - Requirements: the "Must have" items (the required skills). Could be separate from Skills. - Qualifications: maybe the "desired" items (Experience with Entra/AD hybrid identity..., Powershell scripting ideal, etc.) Could be qualifications. - Skills: maybe the specific technical skills list? But we already have required skills. Could combine. However we need to avoid duplication. Perhaps we treat "Required Skills" as Skills section, and "Qualifications" as desired/experience. But the instruction says we must preserve all substantive info; we can split. Let's extract: Required (must have): - 5+ years experience IT Tier 2 desktop support - experience with escalations and customer-facing troubleshooting - strong Windows 10/11 skills - experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment - experience with Active Directory identity and access experience on prem and Entra ID (Azure AD), group membership management, and MFA troubleshooting - experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting - hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates - experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation - excellent organizational skills, attention to detail, and clear written/verbal communication - strong focus on customer service Desired/Ideal (qualifications): - Experience with Entra/AD hybrid identity and hybrid-joined devices is desired - Experience with Powershell scripting or other scripting for automation is ideal - Experience with Windows Autopilot and device provisioning workflows is ideal - Experience with Intune/MDM troubleshooting is ideal - Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired - Experience supporting hardware refresh projects is ideal - Experience supporting cellular and mobile plans is ideal Also note: "Experience with Entra/AD hybrid identity and hybrid-joined devices is desired" appears earlier as "Experience with Entra/AD hybrid identity and hybrid-joined devices is desired". Already captured. Now Benefits: "Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings." We can list benefits: medical, dental, vision, federal and state leave programs (as required). Could be a

. Company Profile: Could be placed under About the role maybe as a second paragraph. Or we could create a separate section "About the company" but not allowed. We could incorporate into About the role: after describing role, add a sentence about Beacon Hill Technologies. That would preserve info. Thus About the role section will contain two paragraphs: first about opportunity and role, second about company profile. Now we need to output HTML fragment with

headings and appropriate

or

• . We must not include any boilerplate like EEO, equal opportunity, scam warning, application instructions, navigation, cookie, legal. Also remove duplicated lines. Check for duplicated lines: The posting repeats "Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting" maybe a typo but we keep as is. Now produce HTML. Structure:

  About the role

  This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.

  Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

  Responsibilities

  • Support Microsoft Intune for iOS/iPadOS and Windows devices
  • Manage Windows Autopilot deployments
  • Handle software packaging
  • Coordinate hardware refresh activities
  • Provide Microsoft 365 application support (Outlook, Teams, OneDrive, SharePoint)
  • Coordinate cellular service
  • Troubleshoot issues escalated from tier 1
  • Escalate more difficult issues to tier 3

  Requirements

  • 5+ years of experience in IT Tier 2 desktop support
  • Experience with escalations and customer-facing troubleshooting
  • Strong Windows 10/11 skills
  • Experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment
  • Experience with Active Directory identity and access (on‑prem and Entra ID/Azure AD), group membership management, and MFA troubleshooting
  • Experience with networking fundamentals including TCP/IP, DNS basics, and VPN/Wi‑Fi troubleshooting
  • Hands‑on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates
  • Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation
  • Excellent organizational skills, attention to detail, and clear written/verbal communication
  • Strong focus on customer service

  Qualifications

  • Experience with Entra/AD hybrid identity and hybrid‑joined devices (desired)
  • Experience with PowerShell scripting or other scripting for automation (ideal)
  • Experience with Windows Autopilot and device provisioning workflows (ideal)
  • Experience with Intune/MDM troubleshooting (ideal)
  • Experience with ServiceNow including ITSM, knowledge, and/or asset management (desired)
  • Experience supporting hardware refresh projects (ideal)
  • Experience supporting cellular and mobile plans (ideal)

  Benefits

  • Medical
  • Dental
  • Vision
  • Federal and state leave programs (as required by applicable agency