Desktop Support engineer-USA

Join our team as a hands-on, problem-solving Local Site Support Engineer. You’ll be the first point of contact for colleagues across the office, ensuring they have the tools, devices, and support needed to do their best work. Your role directly impacts productivity, safety, and collaboration across our sites.

Responsibilities

• Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux).
• Set up and decommission corporate devices (laptops, phones) efficiently and securely.
• Provide temporary device replacements to minimize work interruptions.
• Offer friendly, patient, and clear support to non-technical users.
• Collaborate with Level 2 experts (e.g., End User Computing, EMM teams) for escalated issues.
• Troubleshoot and maintain essential services: printing, Wi-Fi, voice systems, and digital platforms.
• Install and configure network hardware (switches, routers, Wi-Fi access points) and support core systems (firewalls, NAC, DNS).
• Resolve connectivity issues (Wi-Fi, LAN) and assist with smart office tech (digital signage, sensors, smart meters).
• Support phone systems (PABX) in coordination with remote specialists.
• Manage the full lifecycle of printers: installation, testing, and decommissioning.
• Set up and troubleshoot audio-visual (AV) equipment for meetings and events.
• Deploy and maintain office monitors, ensuring smooth transitions during upgrades or relocations.
• Provide on-site support during planned maintenance or urgent issues.
• Partner with external vendors for repairs or replacements.
• Document incidents and fixes clearly for knowledge sharing.
• Guide third-party technicians through secure areas (e.g., network rooms) while ensuring compliance.
• Support internal/external audits (e.g., SOX) with accurate records.
• Manage hardware inventory: check-in, logging, labeling, and testing new devices.
• Load approved OS images onto stock devices using standardized tools.
• Conduct regular inventory audits and provide status updates to leadership.
• Securely wipe and process devices for disposal, following data protection rules.
• Lend temporary laptops from local stock and coordinate warranty repairs.
• Assist with offsite tape backups (if applicable to your location).
• Support office moves, desk relocations, or hardware refreshes with minimal disruption.
• Assist with local business events (e.g., demos, leadership meetings).

Requirements

• Comfort with technology and enjoyment of solving real-world tech puzzles.
• Strong people skills: patience, empathy, and ability to explain tech in plain language.
• Experience with Windows, macOS, and Linux in an office or helpdesk setting.
• Basic networking knowledge (Wi-Fi, LAN, switches, routers).
• Experience managing hardware lifecycle (setup, asset tagging, inventory systems).
• Reliability and attention to detail, especially for compliance and audits.
• Collaborative mindset for working with internal teams, vendors, and facilities staff.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in IT, Computer Science, or related field is a plus.
• 1–2 years of experience in IT support, helpdesk, or office infrastructure roles.
• CompTIA A+, Network+, or similar certifications are valued but not required.

Skills

• Devices (desktops, laptops, printers, mobile)
• IT support and troubleshooting
• System Center Configuration Manager (SCCM)
• Microsoft Intune
• Ticketing software
• Windows OS and Active Directory
• Remote access tools
• Windows Azure (basic familiarity)