Desktop Support engineer-USA

Join our team as a hands-on, problem-solving Local Site Support Engineer. You’ll be the first point of contact for colleagues across the office, ensuring they have the tools, devices, and support needed to do their best work. Your role directly impacts productivity, safety, and collaboration across our sites.

Responsibilities

• Helping Colleagues Stay Productive:
  • Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux).
  • Set up and decommission corporate devices (laptops, phones) efficiently.
  • Provide temporary replacements for broken devices to minimize work disruption.
  • Offer friendly, patient, and clear support to non-technical users.
  • Escalate complex issues to Level 2 experts (e.g., End User Computing or EMM teams).
• Keeping the Office Tech Running:
  • Troubleshoot and maintain essential services like printing, Wi-Fi, voice systems, and digital platforms.
  • Install and configure network hardware (switches, routers, Wi-Fi access points) and support core systems (firewalls, NAC, DNS).
  • Resolve connectivity issues (Wi-Fi, LAN ports).
  • Support smart office tech (digital signage, sensors, smart meters) with basic setup and troubleshooting.
  • Assist with phone system (PABX) tasks in coordination with remote specialists.
  • Manage the full lifecycle of printers: unboxing, installation, testing, and decommissioning.
  • Set up and troubleshoot AV equipment for meetings/events alongside AV specialists.
  • Deploy and maintain office monitors during upgrades or relocations.
  • Provide on-site support during planned maintenance or urgent issues.
  • Partner with external vendors for quick repairs/replacements.
  • Document incidents and fixes clearly for knowledge sharing.
  • Guide third-party technicians through secure areas (e.g., network rooms) while ensuring compliance.
  • Support audits and compliance checks (e.g., SOX) with accurate records.
• Managing Hardware with Care:
  • Check in new devices, log them in the asset system, and label them properly.
  • Test incoming hardware, store it securely (including rack mounting), and prepare for deployment.
  • Load approved OS images onto stock devices using standardized tools.
  • Maintain accurate inventory records and participate in audits.
  • Securely wipe and process devices for disposal following data protection rules.
  • Lend temporary laptops from local stock as needed.
  • Coordinate warranty repairs and inspect devices before reuse.
  • Assist with offsite tape backups (if applicable).
• Supporting Change and Growth:
  • Help plan and execute office moves, desk relocations, or hardware refreshes with minimal disruption.
  • Support local business events (e.g., demos, leadership meetings) as needed.

Requirements

• Comfort with technology and enjoyment of solving real-world tech puzzles.
• Strong people skills: patience, empathy, and ability to explain tech in plain language.
• Experience with Windows, macOS, and Linux in an office or helpdesk setting.
• Basic networking knowledge (Wi-Fi, LAN, switches, routers).
• Experience managing hardware lifecycle (setup, asset tagging, inventory).
• Reliability and attention to detail, especially for compliance and audits.
• Collaborative mindset for working with internal teams, vendors, and facilities staff.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in IT/Computer Science a plus.
• 1–2 years of experience in IT support, helpdesk, or office infrastructure roles.
• CompTIA A+, Network+, or similar certifications valued but not required.

Skills

• Devices (desktops, laptops, printers, mobile)
• IT support and troubleshooting
• System Center Configuration Manager (SCCM)
• Intune
• Ticketing software
• Windows OS and Active Directory
• Remote access tools
• Windows Azure (basic familiarity)

Benefits

• Competitive pay.
• Flexible work options.
• Learning and development opportunities.
• Inclusive culture valuing curiosity and impact.