Desktop Support engineer-USA

Join our team as a hands-on, problem-solver with a passion for helping others and keeping technology running smoothly. As a Local Site Support Engineer, you’ll be the first point of contact for colleagues across the office—ensuring they have the tools, devices, and support they need to do their best work. Your work directly impacts productivity, safety, and collaboration across our sites.

Responsibilities

• Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux).
• Set up and decommission corporate devices (laptops, phones) efficiently.
• Provide temporary replacement devices to minimize work interruptions.
• Offer friendly, patient, and clear support to non-technical users.
• Collaborate with Level 2 experts (e.g., End User Computing, EMM teams) for complex issues.
• Troubleshoot and maintain essential services: printing, Wi-Fi, voice systems, and digital platforms.
• Install and configure network hardware (switches, routers, Wi-Fi access points) and support core systems (firewalls, NAC, DNS).
• Resolve connectivity issues (Wi-Fi, LAN) quickly.
• Support smart office tech (digital signage, sensors, smart meters) with setup and basic troubleshooting.
• Assist with phone system (PABX) tasks in coordination with remote specialists.
• Manage the full lifecycle of printers: unboxing, installation, testing, and decommissioning.
• Set up and troubleshoot audio-visual (AV) equipment for meetings/events alongside AV specialists.
• Deploy and maintain office monitors during upgrades or relocations.
• Provide on-site support during planned maintenance or urgent issues.
• Partner with external vendors for repairs/replacements.
• Document incidents and fixes clearly for knowledge sharing.
• Guide third-party technicians through secure areas (e.g., network rooms) while ensuring compliance.
• Support audits and compliance checks (e.g., SOX) with accurate records.
• Check in, log, and label new devices in the asset system.
• Test, store, and prepare incoming hardware for deployment (including rack mounting).
• Load approved OS images onto stock devices using standardized tools.
• Maintain accurate inventory records and participate in audits.
• Securely wipe and process devices for disposal following data protection rules.
• Manage temporary laptop loans from local stock.
• Coordinate warranty repairs and inspect devices before reuse.
• Assist with offsite tape backups (if applicable).
• Support office moves, desk relocations, or hardware refreshes with minimal disruption.
• Assist with local business events (e.g., demos, leadership meetings).

Requirements

• Comfort with technology and enthusiasm for solving real-world tech puzzles.
• Strong people skills: patience, empathy, and ability to explain tech in plain language.
• Experience with Windows, macOS, and Linux in an office or helpdesk setting.
• Basic networking knowledge (Wi-Fi, LAN, switches, routers).
• Experience managing hardware lifecycle (setup, asset tagging, inventory).
• Reliability and attention to detail, especially for compliance and audits.
• Collaborative mindset for working with internal teams, vendors, and facilities staff.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in IT/Computer Science is a plus.
• 1–2 years of experience in IT support, helpdesk, or office infrastructure roles.
• CompTIA A+, Network+, or similar certifications valued but not required.

Skills

• Devices (desktops, laptops, printers, mobile)
• IT support and troubleshooting
• System Center Configuration Manager (SCCM)
• Microsoft Intune
• Ticketing software
• Windows OS (including Active Directory)
• Remote access tools
• Windows Azure (basic familiarity)

Benefits

• Competitive pay.
• Flexible work options.
• Learning and development opportunities.
• Inclusive culture valuing curiosity and impact.