Desktop Support engineer-USA

Join our team as a hands-on, problem-solver with a passion for helping others and keeping technology running smoothly. As a Local Site Support Engineer, you’ll be the first point of contact for colleagues across the office—ensuring they have the tools, devices, and support they need to do their best work. Your work directly impacts productivity, safety, and collaboration across our sites.

Responsibilities

• Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux).
• Set up and decommission corporate devices (laptops, phones) efficiently and carefully.
• Provide temporary replacement devices to minimize work interruptions.
• Offer friendly, patient, and clear support to non-technical users.
• Escalate complex issues to Level 2 experts (e.g., End User Computing or EMM teams).
• Troubleshoot and maintain essential services: printing, Wi-Fi, voice systems, and digital platforms.
• Install and configure network hardware (switches, routers, Wi-Fi access points) and support core systems (firewalls, NAC, DNS).
• Resolve connectivity issues (Wi-Fi, LAN) quickly and accurately.
• Support smart office tech: digital signage, sensors, smart meters (setup and basic troubleshooting).
• Assist with phone system (PABX) tasks in coordination with remote specialists.
• Manage the full lifecycle of printers: unboxing, installation, testing, and decommissioning.
• Set up and troubleshoot audio-visual (AV) equipment for meetings and events.
• Deploy and maintain office monitors, ensuring smooth transitions during upgrades or relocations.
• Provide on-site support during planned maintenance or urgent issues.
• Partner with external vendors for repairs or replacements.
• Document incidents and fixes clearly for knowledge sharing.
• Guide third-party technicians through secure areas (e.g., network rooms) while ensuring compliance and safety.
• Support internal/external audits and compliance checks (e.g., SOX) with accurate records.
• Check in, log, and label new devices in the asset system.
• Test incoming hardware, store it securely (including rack mounting), and prepare for deployment.
• Load approved operating systems onto stock devices using standardized images.
• Maintain accurate inventory records and participate in regular audits.
• Securely wipe and process devices for disposal following data protection and compliance rules.
• Manage temporary laptop loans from local stock.
• Coordinate warranty repairs and inspect devices before re-deployment.
• Assist with offsite tape backups (if applicable to your location).
• Support office moves, desk relocations, or hardware refreshes with minimal disruption.
• Provide tech support for local business events (e.g., demos, leadership meetings).

Requirements

• Comfort with technology and enjoyment of solving real-world tech puzzles.
• Strong people skills: patience, empathy, and the ability to explain tech in plain language.
• Experience with Windows, macOS, and Linux in an office or helpdesk setting.
• Basic networking knowledge: Wi-Fi, LAN, switches, and routers.
• Experience managing hardware lifecycle: setup, asset tagging, inventory systems, and decommissioning.
• Reliability and attention to detail, especially for compliance, audits, or sensitive data.
• Collaborative mindset for working with internal teams, vendors, and facilities staff.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in IT, Computer Science, or a related field is a plus.
• 1–2 years of experience in IT support, helpdesk, or office infrastructure roles.
• CompTIA A+, Network+, or similar certifications are valued but not required.

Skills

• Devices
• IT support
• System Center Configuration Manager (SCCM)
• Intune
• Ticketing software
• Windows
• Active Directory
• Remote access
• Windows Azure

Benefits

• Competitive pay.
• Flexible work options.
• Learning and development opportunities.
• Inclusive culture that values curiosity and impact.