Desktop Support Engineer I

About the role

The Desktop Support Engineer serves as the front-line support for employees across the business, including remote users. They troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work.

Responsibilities

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
• Information System Hardware Configuration and Repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.
• Work with vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating systems reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Aid with network administration including new user setup and removal, active directory moves, adds & changes, and windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Mobile device management
• Troubleshoot and configure handheld barcode scanners.
• Primary point of contact for helpdesk calls.
• Primary point of contact for chat support.

Qualifications

• A.A degree or degree from Technical Trade School and 1 to 2 years of experience in related field or equivalent combination education and experience.
• A+ Certification Preferred.
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills. Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written/verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay

$25.00 - $27.00 per hour. Final compensation will be dependent upon skills & experience.

Benefits

Thriving Wellness Community: Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, library of on-demand fitness videos.

Career Advancement Opportunities

Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.

Continuous Improvement Training

Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.

Empowering Mentorship Program

Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.

Building a Healthy Society

To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world.

Additional Information

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart.