Desktop Support Engineer

Summary

The Desktop Support Engineer is responsible for providing day-to-day technical assistance, hardware provisioning, and system maintenance for Cardinal communities and corporate team members. This role acts as the first line of support, ensuring a seamless operational experience by troubleshooting IT issues, tracking enterprise assets, and supporting our proprietary property management software.

Responsibilities

• User Assistance: Assist team members with day-to-day computer hardware and software issues to minimize operational disruptions.
• Hands-on Setup: Handle setting up computer hardware systems, installing applications, and upgrading software in alignment with company security standards.
• System Maintenance: Perform continuous laptop maintenance and general computer infrastructure upkeep.
• Asset Tracking: Lead internal inventory management tracking for corporate and regional IT equipment to maintain an accurate system of record.
• Property Support: Provide technical troubleshooting to all Cardinal housing communities to help manage operational and accounting tasks within our proprietary property management software.
• Team Collaboration: Assist the existing Systems team with the daily operation and general maintenance of the company's broader systems environment.

Qualifications & Core Expectations

• Work Location: Must work entirely on-site at the Denver, CO headquarters (not remote eligible).
• Problem Solving: Basic technical troubleshooting skills with the ability to diagnose desktop, hardware, and printer connectivity issues efficiently.
• Customer Service: Strong communication skills with the proven ability to explain technical issues in simple, non-technical terms to property staff and team members.
• Experience: 0–2 years of experience in an IT support, helpdesk, or customer service role (entry-level candidates with a strong technical aptitude or relevant certifications like CompTIA A+ are encouraged to apply).
• Cultural Alignment: Ability to represent and uphold the Cardinal Culture and core corporate values every day.

Physical Demands

• While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel, and talk or hear.
• The Team Member is frequently required to stand, walk, reach with hands and arms, and stoop or squat.
• The Team Member is often required to sit.
• The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.