Desktop Support Engineer
Roles And Responsibilities
We are seeking a Desktop Engineer to support pharmacy IT operations, including laptops, desktops, printers, scanners, label printers, barcode devices, and other pharmacy-related equipment. The candidate will be responsible for troubleshooting hardware, software, network, and peripheral issues, ensuring timely resolution of incidents and service requests.
Job Description
A suitable candidate should have 3–6 years of desktop/field support experience, with strong hands-on expertise in Windows desktop support, hardware troubleshooting, printer/peripheral support, and ITSM ticket management. Prior experience supporting pharmacy, healthcare, or retail pharmacy environments would be preferred.
Skill Matrix
- Mandatory Skills (Top 5 Keywords or skills)
- Windows Desktop Support – Windows 10/11, troubleshooting, OS issues (3–6 years)
- Hardware Support – laptops, desktops, monitors, docking stations (3–6 years)
- Printer & Peripheral Support – network printers, label printers, scanners, barcode readers (3–5 years)
- Pharmacy / Healthcare Equipment Support – pharmacy workstations, prescription printers, signature pads, dispensing-related devices (2–4 years)
- ITSM & SLA Management – ServiceNow/Remedy/Jira, ticket handling, incident/request management (3–5 years)
Salary And Other Compensation
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Cognitive Health Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.