Desktop Support Engineer I

What You’ll Get

A supportive environment fostering career progression, continuous learning, and an inclusive culture.
Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
A competitive salary and comprehensive benefits package.

What You’ll Do

• Hardware Support: Provide Level I support for hardware issues, including repairs and replacements for peripherals and accessories.
• Onboarding & Moves: Set up and image computers for new hires and coordinate workstation relocations during department moves.
• Technical Escalation: Assist the help desk by visiting deskside to resolve technical problems that cannot be fixed remotely.
• Inventory Management: Maintain accurate records in the hardware asset tracking system and keep procedural documentation up to date.
• Hardware Projects: Help the team with hardware refreshes and other physical technology upgrades.

What You’ll Bring

• Technical Knowledge: Previous experience troubleshooting and supporting both Windows and Mac operating systems.
• Problem-Solving Skills: Ability to address hardware failures and connectivity issues in a timely manner.
• Reliability: Consistency in meeting deadlines and service level agreements (SLAs) for staff requests.
• Learning Mindset: A willingness to learn new technical processes and inventory tools as the environment evolves.

Onsite Attendance

This role involves full-time presence at our New York office, requiring a five-day onsite commitment each week.

Pay

The pay range for this role is $33.55--$55.96. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant).