Desktop Support Engineer

Key Responsibilities Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.Install, configure, and maintain Windows operating systems and applications.Diagnose and resolve hardware, software, network, and connectivity issues.Manage user accounts, passwords, and access through Active Directory.Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.Perform system upgrades, software installations, and security updates.Maintain IT asset and inventory records.Log, track, and resolve incidents through a ticketing system.Escalate complex issues to the appropriate infrastructure or application teams.Assist with onboarding and offboarding of employees.Follow IT security, backup, and company support procedures. Required Skills Good knowledge of Windows 10/11 troubleshooting.Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, and networking.Experience with Microsoft 365.Hardware and peripheral troubleshooting skills.Familiarity with IT ticketing tools.Good communication and customer-service skills.Ability to troubleshoot issues independently and within SLA. Preferred Certifications CompTIA A+CompTIA Network+Microsoft certificationsITIL Foundation Skills: microsoft,it,active directory,security,skills,ticketing