Support Engineer

About the role

Extreme Engineering Solutions (X-ES) is seeking a highly motivated Support Engineer to help maintain our reputation for delivering industry‑leading customer support across a broad portfolio of embedded computing products. The role involves answering initial customer inquiries and coordinating efforts from other departments to resolve issues.

Responsibilities

• Provide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X‑ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools.
• Understand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application‑specific issues.
• Provide technically accurate, well‑written responses to customers.
• Collaborate cross‑functionally with engineering, manufacturing, quality, and sales to research and resolve customer issues.
• Identify trends in support inquiries and generate corrective actions when necessary to reduce customer issues.
• Provide customers with status updates on product returns and repairs.
• Help maintain documentation of X‑ES support interactions by recording responses in the customer support tracking system.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, or a similar field.
• Proficient with computers, demonstrating strong organizational skills, exceptional attention to detail, and a consistent commitment to accuracy.
• Highly self‑motivated to drive projects forward and meet deadlines.
• Strong written, verbal, and interpersonal skills.
• Ability to work efficiently and independently.
• Ability to work onsite at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications

• Demonstrated experience and competence in fielding technical support questions (preferred).
• Familiarity with any of the following (preferred): embedded systems, root‑cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies.
• Familiarity with any of the following: Intel x86 architecture, Freescale/NXP PowerPC (PPC) or ARM architecture, Xilinx FPGA or SoCs, Linux or VxWorks operating systems, Ethernet, PCIe, DDR4, MIL‑STD 1553, ARINC 429, C or C++ programming, Python, HDL.
• Familiarity with MIL‑STD specifications or any of the following form factors: VPX, VME, cPCI, ATCA, COM Express, XMC, PMC, rackmount server.

Skills

• Communication
• Leadership
• Independence

Benefits

• Competitive compensation package.
• No‑deductible, low‑copay group health and dental insurance (90% employer paid).
• Life insurance, short‑ and long‑term disability insurance (100% employer paid).
• Eligibility for health, dental, vision, life/AD&D, and disability insurance benefits on the first day of the month following date of hire.
• Paid time off, plus eight paid holidays per year.
• 401(k) employer match up to 4% (Roth option available).
• Participation in the employee stock ownership plan (ESOP) at no cost to employees.
• Casual, small‑business culture with no formal dress code, flexible day‑shift scheduling, and dedicated personal workspaces.
• Regular company events and lunches from local pizza places and food carts.
• State‑of‑the‑art office and manufacturing facility in Madison’s growing tech corridor.

About X‑ES

When “rugged enough” isn’t rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X‑ES). As a 100% employee‑owned company, we design and build rugged embedded computing solutions that stand up to extreme conditions while fostering a supportive, relaxed work environment. For more information, visit www.xes-inc.com.