Desktop Support Engineer
About the role
Our client, a leader in the Technology/Financial Services industry, is seeking a high-quality talent to make a difference. They respect a traditional work week and often extend contracts for added job security and stability.
Note: This position is onsite 5 days a week with the possibility of remote work one day a week. Candidates must be current WI residents, as relocation is not allowed. Up to 10% travel is required for this position, which would be rare occurrences of 1-night stays within the state to other facilities or conferences.
Responsibilities
This person will be on a team with 12 other individuals, onboarding and offboarding government employee devices, including mobile devices and iPads. Customer service and presentation skills are key parts of this role, and candidates should be detail-oriented in their record keeping and inventory abilities.
The contractor will handle a big surge of nearly 2,000 device deployments over the next 12 months.
Requirements
- 3-5 years' experience with Microsoft Office
- 2+ years' experience with maintaining, updating, and deploying Apple Products / iOS
- 2+ years' experience with Mobile Device Management (Workspace ONE / AirWatch)
- 2+ years' experience in a customer-facing IT role
Nice to Have Skills
- 2+ years' experience with Cherwell / Ivanti Ticketing and assets management system
Qualifications
Candidates should be prepared to provide references.