Desktop Support Engineer

About the role

Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams.

Responsibilities

• Handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects.
• Provides technical support, consultation, training, and helps develop enterprise technology standards.
• Supports end-user devices across all organization levels and IT teams.
• Follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site.
• Led team-level projects, training team members, and assists in strategic planning for complex systems.

Requirements

• Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify.
• Candidates must be able to attend new hire orientation in-person on the designated orientation date.
• Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below).
• 2 years of relevant work experience.
• Comptia A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+).
• Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices.
• Demonstrated success translating business needs into operational requirements.
• Preferred Requirements: Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications. 3+ years of relevant experience in a Healthcare setting.

Benefits

Freeman Perks and Programs For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

• Health, vision, dental insurance
• Retailer retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.