Desktop Support Engineer
Active Alliance · Irvine, CA · Today
Information TechnologyFull-time
Responsibilities
- Set up and fix laptops (Windows/Mac), monitors, printers, and meeting room tech.
- Tech Bar Support: Run the office walk-up IT desk to assist employees face-to-face.
- Troubleshoot daily network, VPN, email, OS, and software issues.
- Track physical inventory, handle new-hire deployments, and manage equipment returns.
- Resolve incoming incidents in ServiceNow within target deadlines (SLAs).
Requirements
- Required Skills: Microsoft Windows, Mobile Devices, Management, ServiceNow
- Preferred Skills: ITIL certification, experience with ServiceNow, strong communication skills