Desktop Support Engineer

About the role

Handle Incidents and Service Requests and near desk support; provide services to End Users that include the following:

• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
• Locally-attached devices (e.g. personal printers, projectors)
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required

Provide effective Deskside Support Services in accordance with the appropriate Performance Standards.

About You

• Minimum 2–3 years’ experience in Windows Desktop support
• Experience in: Windows 7–10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting, and problem-solving skills
• Ability to multi-task, effectively determine priorities and meet SLAs
• Excellent communication, rapport building and internal customer service skills

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

A&O IT Group is a successful and growing global IT services provider delivering fully managed IT solutions and cyber security services. Combining over 50 years of expertise and an extensive global network while remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.