Desktop Support Engineer (1289)

Axtria is a leading global provider of cloud software and data analytics tailored for the Life Sciences industry. Since our inception in 2010, we have pioneered technology-driven solutions to revolutionize the commercialization journey, driving sales growth, and enhancing patient healthcare outcomes. Our innovative platforms deploy cutting-edge Artificial Intelligence and Machine Learning technologies. With a presence in over 30 countries, Axtria delivers commercial solutions to the Life Sciences sector.

About the role

This is a full-time, onsite position requiring 5 days per week.

Responsibilities

• Work closely with Project Directors, Project Teams, and clients to meet systems and infrastructure needs.
• Diagnose hardware and software problems and replace defective components.
• Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Monitor network and server performance.
• Research new technology and implement it or recommend its implementation.
• Coordinate with vendors to obtain adequate support and replacement of faulty parts and services.
• Provide quality Tier-I support to end-users as well as deployment projects.
• Support Windows OS 10 and 11 environment, Active Directory, Office 365, and Cloud server systems.
• Provision mobile computing devices and resolve connectivity issues.
• Assist users with technical issues via telephone, email, remote access, or in person.
• Coordinate activities with Manager, technical staff, users, and vendors, including service requests and trouble-tickets.
• Document problem resolutions within trouble tickets and maintain written documentation.
• Set up equipment for new hires, terminations, and transfers.
• Document systems, processes, and network diagrams.
• Provide Asset management support for hardware, software, and conference technology working with the Global IT team.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Provide timely solutions to end-user computer hardware, networking, and software issues.

Requirements

• 2+ years of experience as a System Administrator.
• Master’s degree in Computer Science or equivalent.
• MCSA or MCSE and CCNA certification.
• Excellent Windows Server 2008/2012 implementation and administration skills.
• Good knowledge of Active Directory, Group Policy, and Exchange 2010.
• Excellent Windows client OS skills (Windows 10 and 11).
• Working knowledge of Linux.
• Knowledge of ADFS and Office 365.
• Solid understanding of LAN and WAN networking.
• Cloud platform management and support.
• Creation, maintenance (patches, etc.), and monitoring of servers in multiple environments (production, staging, development) on cloud platforms.
• Design, build, support, and maintenance of complex, quality infrastructure-based solutions.
• Excellent knowledge of backup solutions and principles.
• Laptop, desktop, and mobile devices troubleshooting skills.
• Information Security knowledge is an added advantage.

Pay

The salary range for this position is $50,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on geographic location. The range reflected is based on a primary work location of Berkeley Heights, New Jersey.