Desktop Support
About the Role
Technician needed with outstanding customer service to work the tech lounge supporting and troubleshooting laptop issues for end-users.
Responsibilities
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Set up, configure, and add all hardware.
- Experience with asset management.
- Install, move, add, and change.
- Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems.
- Provide technical support to end users in-person at the customer's site; comfortable with face-to-face interactions.
- Back up end user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolution of end users' technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
Skills
- Desktop
- Customer service
- Windows 11
Additional Skills & Qualifications
- PC/laptop Deskside
- Break/Fix Support
- IMAC
- Server & Network Support
- Project Management
- Candidates should have 4-6 years experience supporting PC hardware and software, server and network equipment.
- Experience working in an enterprise environment.
- Proficient in MS Teams, Barco, Crestron is a plus.
- CompTIA A+ and/or Net+ would be "nice-to-have".
Pay
The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule
This is a fully onsite position in Wilmington, NC.
Job Type & Location
This is a Contract position based out of Wilmington, NC.
This position is anticipated to close on Sep 18, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.