Desktop Support

Responsibilities

• Day-to-day support operations for the end user in various support methods on site in Draper Utah.
• Set-up and Removal of hardware and software.
• Provide timely updates to our customers and tickets.
• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards.
• Accurately update and close tickets on time and within service levels.
• Monitor support queue tickets and chat volumes daily.
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac).
• Become a trusted advisor who consults with users on best practices and recommended courses of action.
• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions.

Job Requirements

• 2+ years of desktop support experience, preferably in a medium to large end user environment.
• Knowledge of universal client image creation, management and testing.
• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP.
• Proven ability working with cross functional teams.
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.
• Knowledge of client and system architecture for Mac is preferred.
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
• Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base.
• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

About the Role

The role sits 100% onsite, there is not remote work in this role.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.