Desktop Support

Position Summary

We are seeking an entry-level IT Support Technician to provide desktop and technical support for end users in both corporate and operational environments. This role is ideal for someone with 1-2 years of IT support experience who is looking to expand their technical skills in an enterprise setting. The successful candidate will troubleshoot hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate documentation.

Required Skills

• 1-2 years of IT support or desktop support experience
• Experience supporting Microsoft 365 applications
• Windows 11 troubleshooting and support experience
• Experience supporting printers, scanners, and peripheral devices
• Strong customer service and communication skills

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, mobile devices, scanners, and other peripherals
• Troubleshoot and resolve Windows 11 and Microsoft 365 issues, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
• Document incidents, service requests, troubleshooting steps, and resolutions in a ticketing system
• Install, configure, and deploy desktops, laptops, monitors, printers, and other end-user equipment
• Support new hire onboarding, workstation setup, hardware refreshes, equipment replacements, and user relocations
• Perform basic user account administration, password resets, and access-related support requests
• Follow established support procedures, policies, and knowledge base documentation
• Escalate complex issues to appropriate support teams when necessary
• Maintain a high level of customer service while communicating effectively with end users
• Meet ticket response and resolution goals
• Aid in creating and updating technical documentation and knowledge articles
• Adhere to organizational IT security, compliance, and support standards

Preferred Qualifications

• Experience with ServiceNow or other IT ticketing systems
• Basic understanding of Windows operating systems and hardware troubleshooting
• Familiarity with enterprise IT support environments
• Strong organizational skills with the ability to prioritize multiple tasks
• Team-oriented mindset and willingness to learn new technologies

What We're Looking For

• Strong problem-solving and troubleshooting abilities
• Professional communication and customer service skills
• Ability to work in a fast-paced support environment
• Dependable, detail-oriented, and eager to grow within IT support

Top Skills

• IT Support / Desktop Support (1-2 years)
• Microsoft 365 Support
• Windows 11 Support
• Printer & Scanner Support
• Customer Service & End-User Support
• Ticketing Systems (ServiceNow preferred)

Job Type & Location

This is a Contract position based out of Westfield, IN.

Pay And Benefits

The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westfield, IN.

Application Deadline

This position is anticipated to close on Sep 8, 2026.