Desktop Support

About the role

This is a 9-month contract position requiring tier three desktop support. You will assist in projects as a technical resource, work on a team of 8 technicians, and operate independently within a large organization managing over 9,000 devices and 10,000 users. The role requires balancing incident/service requests with project work. Professional verbal and written communication skills are essential. This is a remote position with occasional office or site visits for troubleshooting and project work. The candidate must work and live in the state of Wisconsin.

Responsibilities

• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers, scanners, etc.) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Requirements

• 5+ years of tier 3 support and maintenance of workstation software and hardware
• 5+ years of support and maintenance of Operating Systems for user workstations
• 2-5+ years of peripheral device support (printers, scanners, etc.) and maintenance (preferred)
• 5+ years of Incident and Service Request Management (required)
• 2-5+ years of technical assistance on projects as assigned by a supervisor (preferred)
• 5+ years of strong written and oral customer support correspondence experience

Skills

Nice to have:

• Packaging software applications for mass deployment using management tools (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tools (SCCM, Ivanti, etc.)
• Learning Management System (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience