Desktop Support

About the role

Support and troubleshoot various Microsoft applications, providing first-response help desk support to all customers and users. Log all incoming problems and requests, document actions taken for resolution, and assist with site support and project-specific assignments. Maintain a thorough working knowledge of the operating environment, tools, and applications while adhering to established Help Desk IT policies, procedures, and standards.

Responsibilities

• Support and troubleshoot various Microsoft applications.
• Log all incoming problems and requests, and document actions taken for resolution.
• Provide first-response help desk support to all customers and users.
• Assist with site support and project-specific assignments, troubleshooting and resolving issues.
• Ensure thorough working knowledge of the operating environment, tools, and applications.
• Maintain adherence to established Help Desk IT policies, procedures, and standards.

Requirements

• Experience supporting and troubleshooting Microsoft applications.
• Strong communication skills, able to explain technical details clearly to end-users.
• Ability to work in a fast-paced, iterative, deadline-driven environment.
• Proficiency in organizing, prioritizing, and meeting established deadlines.
• Knowledge of Microsoft Windows 10, Windows Server, Active Directory, and Office 365.
• Experience with Microsoft Excel, Word, and Visio.

Benefits

• Remote work flexibility (after initial on-site training).
• Opportunity to work with a supportive and dynamic team.
• Training provided on AOC mainframe systems.

Schedule

Competitive 35-hour workweek schedule.