Desktop Support
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Merrifield, VA · Today
Information TechnologyFull-time
About the role
Great opportunity with top-tier financial company. Onsite role in Vienna, VA. Multi-year contract.
Technical Knowledge/Skills
- Ability to diagnose and resolve hardware and software issues for end users
- Basic networking knowledge (IP, DNS)
- Basic cybersecurity knowledge (MFA, phishing)
- Ticketing system experience (ServiceNow)
- Troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Troubleshooting issues on Microsoft Windows 11 operating systems
- Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Experience
- 1–5 years of relevant experience
Nice to haves
- Financial/Banking industry experience
- CompTIA A+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Troubleshooting Citrix VDIs
Interpersonal/Communication
- Excellent communication skills
- Excellent customer service skills
- Professional presence and maturity
- Detail-oriented
- Ability to work well with other team members
- Comfortable and adaptable in a fast-paced environment
- Ability to follow and adhere to standard operating procedures
Benefits
- Medical, dental, and vision coverage
- Spending accounts
- Life insurance
- Voluntary plans
- 401(k) plan participation