Desktop Support

Key Responsibilities

• Provide first-level technical support for desktop, laptop, software, Microsoft 365, and network-related issues.
• Troubleshoot and resolve hardware, software, and connectivity problems.
• Configure, deploy, upgrade, and maintain computers, monitors, phones, printers, and other technology equipment.
• Create, modify, and manage user accounts and permissions.
• Support both onsite and remote users.
• Maintain accurate inventory and asset tracking records.
• Create and update technical documentation, knowledge base articles, and standard operating procedures.
• Communicate technical concepts to end users in a clear, professional, and non-technical manner.
• Participate in IT projects, planning meetings, and technology initiatives.
• Follow company security policies and best practices.
• Perform additional duties as assigned.

Required Qualifications

• 2+ years of desktop support, help desk, or related IT experience.
• Associate degree in Information Technology or a related field, or equivalent work experience.
• Strong knowledge of Windows operating systems and troubleshooting.
• Strong working knowledge of Microsoft 365 applications and services.
• Basic understanding of networking concepts, including TCP/IP, DNS, and connectivity troubleshooting.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Able to prioritize tasks, stay organized, and work independently.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• Experience supporting macOS, iOS, and Linux environments.
• Experience with computer hardware repair and maintenance.