Desktop Support
Experis · Fremont, CA · 2 days ago
On-siteInformation Technology$29–$33/hrContract
Location: Fremont, CA
Pay Range: $29.00 to $33.00 per hour
About the role
Provide 1st level support for all Information Systems (IS) issues and requests as part of the IT Support Department's Help Desk team. The ideal candidate will demonstrate excellent customer service, problem-solving skills, and technical proficiency.
Responsibilities
- Ensure all IS-related issues are properly logged in the ticket system and communicated to customers
- Document tickets thoroughly and prioritize according to guidelines
- Escalate and assign tickets to appropriate 2nd level support teams or individuals
- Proactively identify solutions to common issues to prevent escalation
Requirements
- Associates or Bachelors Degree in Computer Science or related field; relevant work experience may substitute
- Minimum of 2 years experience providing Helpdesk support, preferably in a healthcare environment
- Proficiency with Microsoft Windows operating systems and products (e.g., XP, Windows 7, Office, SharePoint)
- Experience supporting hardware (printers, desktops, laptops) and software (Adobe, Symantec anti-virus)
- Strong customer service, documentation, and follow-up skills
Benefits
- Medical and Prescription Drug Plans (after waiting period)
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Additional Opportunities
- Opportunity to work in a dynamic healthcare environment
- Hands-on experience with Windows OS and ServiceDesk Plus
- Collaborative team atmosphere and professional growth
- Training and development during onboarding
- Potential for contract extension based on performance