Desktop Support

Our client is seeking a Desktop Support professional to join their team in Madison, WI. You will be part of the IT Operations team supporting staff at the Madison location.

Responsibilities

• Provide technical assistance in support and preparation of desktop supported applications and hardware.
• Image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Offer escalated support for complex issues from the help desk, ensuring timely resolution.
• Maintain knowledge of desktop operating systems, applications, and peripherals including wireless devices.
• Support in-person IT needs at the Madison office, including hardware setup and troubleshooting.
• Lead and implement ITSM improvement initiatives based on ITIL and industry best practices.

Requirements

• 4-7 years of experience in desktop support or related IT roles.
• Ability to diagnose, patch, and deploy desktop systems and hardware.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Highly self-motivated with strong attention to detail and the ability to prioritize tasks effectively.

Benefits

• Opportunity to work in a dynamic government environment supporting critical functions.
• Engagement in meaningful IT projects with potential for professional growth.
• Collaborate with a dedicated team committed to excellence.
• Supportive onsite work environment in Madison, WI.
• Be part of a team that values diversity, inclusion, and continuous improvement.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands, connecting skilled technology professionals with meaningful opportunities.