Desktop Support

About the role

Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.

Responsibilities

• Manage and resolve support tickets in ServiceNow.
• Provide technical assistance to corporate office, distributed field, and educational institution users.
• Troubleshoot desktop hardware and software issues.
• Install and configure software and user devices.
• Diagnose network connectivity and related technical issues.
• Track IT assets and maintain accurate inventory records.
• Document troubleshooting steps, resolutions, and support activities.
• Escalate complex or unresolved issues through appropriate channels.

Preferred Qualifications

• 3+ years of experience in desktop support.
• Experience with Windows administration and Microsoft 365.
• Hardware troubleshooting expertise.
• Knowledge of IT service management practices.
• Strong technical documentation and problem-solving skills.
• Customer service experience.