Desktop Support

Responsibilities

Support Denver Service Center and TechBar.

Ensure smooth operations and fast issue resolution.

Meet service standards and business SLAs.

Collaborate with TechBar and business support teams.

• Provide hands-on troubleshooting and technical assistance.

Requirements

• Minimum 2 years of working in a service desk or desktop support environment or Bachelors Degree.
• 2+ years experience supporting users in their use of applications such as Microsoft O365, Windows OS and Apple OS.
• 2 + years experience with Asset Management, Request and Incident ticketing systems (CMDB, Remedy, JIRA, etc).
• Solid experience with hands-on technical support for end user computing devices.

Qualifications

• Required Qualifications:
• Diagnosing and troubleshooting routine to moderately complex technical issues.
• Communicating technical concepts directly with customers.
• Participating as a member of a project team.
• Collaborating with peers and more experienced colleagues.
• Managing and multitasking high volume of tickets on a daily basis (>100) with minimal supervision while maintaining SLA's.
• Proficiency with technology, tools, and processes that support your work.
• Solid experience with hands-on technical support for end user computing devices.
• Prioritizing and resolving complex problems escalated from NSD.
• Analyzing issues to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.
• Using best practices and business knowledge to enhance products or services.
• Making a positive impact on your team.
• Receiving and following detailed instructions.

• Preferred Qualifications:
• Diagnosing and troubleshooting routine to moderately complex technical issues.
• Contributing to solutions for straightforward business problems.
• Interacting with high-level individual contributors and managers.
• Reporting design, reliability, and maintenance problems or bugs.
• Providing incident status updates to management and end-users per service level guidelines.
• Resolving complex problems escalated from NSD.
• Analyzing issues to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.
• Using best practices and business knowledge to enhance products or services.
• Making a positive impact on your team.
• Receiving and following detailed instructions.

Benefits

• Base pay range.
• Bonus or incentive opportunities.

Pay

At Schwab, you're eligible for a competitive base pay range, along with potential bonus or incentive opportunities.

Schedule

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.