Desktop Support Analyst
Description
Our customer is seeking a proactive and eager-to-learn Endpoint Support Specialist to join our team in Indianapolis. This role is crucial for providing direct, in-person technical support to our users in Indy and Chicago (as needed). The position offers significant opportunity for growth into higher-level engineering tasks for a motivated individual.
Key Responsibilities
- Provide hands-on, in-person technical support to end-users addressing a variety of hardware and software issues.
- Troubleshoot and resolve Tier 2/3 hardware, software, and operating system problems.
- Manage and resolve IT tickets that require physical intervention or on-site support.
- Assist with device deployments using Intune and Autopilot, following established processes.
- Support a predominantly Lenovo Windows environment (99%), with occasional support for Mac devices.
- Provide support for the Office 365 environment.
Required Skills & Experience
- 2-3 years of experience in a corporate IT support or help desk environment.
- Strong troubleshooting skills across hardware, software, and various operating systems.
- Experience supporting Microsoft Office 365.
- Demonstrated ability to learn new applications and technologies quickly.
- Excellent interpersonal and communication skills, with a customer-service oriented approach.
- A proactive attitude, eagerness to learn, and a desire for professional growth.
Additional Skills & Qualifications
- Excellent customer service and problem solving skills.
- Experience Level: Expert Level.
- Job Type & Location: Contract position based out of Carmel, IN.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay And Benefits
The pay range for this position is $35.00 - $38.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.