Desktop Support Analyst

About the role

We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction.

Responsibilities

• Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues
• Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas
• Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns
• Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use
• Address PC desktop and workstation problems involving hardware, software, connectivity, and user access
• Document reported incidents, track resolutions, and escalate more complex problems when necessary
• Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge

Requirements

• Experience delivering Tier 1 or desktop support in a user-facing environment
• Hands-on ability to troubleshoot PC workstations, Chromebooks, and Mac OS devices
• Working knowledge of common hardware, software, and peripheral issues
• Strong customer service skills with the ability to communicate clearly with students and staff
• Comfort providing both desk-side and mobile on-site support across classrooms or office spaces
• Ability to prioritize multiple support requests in a fast-paced environment

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan

All applicants must be legally authorized to work in the United States.