Desktop Special Delivery_NON

Responsibilities

• Issue and track of logical and physical access media (Yubikeys and facilities access badges) for New Hires.
• Backfilling for all Depot functions including device imaging and configuration as well as administrative receiving duties.
• Machine configurations for user and pre-configurations.
• Configure, repair and ship all equipment according to SLA’s (HP, Dell, Apple devices).
• Service Now ticketing system for ticket assignments, updates and status.
• Provide Next Day SLA’s for standard configurations.
• Check in/ QA all returned equipment daily.
• Follow checklist and all procedures accurately provided by the team lead and client.
• Repairs- as needed if equip returned is still under warranty.

Qualifications

• Certifications- A+, HP certification to perform onsite hardware repairs
• Apple knowledge is essential
• Limited to no end user client interaction
• Other duties as assigned
• Maintain a clean and organized workspace.
• Maintain highest level of customer satisfaction
• Communicate effectively with management, team lead and team members
• Represent CompuCom in a professional and businesslike manner

Pay

The hourly rate for this position is between $16.88 - $22.50 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits