Desktop Management - Infrastructure Services (IS)-Nashville, TNFrom Day 1 OnsiteImmediate Interview

Location: Nashville, TN (onsite from day one). Duration: 1 year.

Responsibilities

• Build and install PCs, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provide advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
• Identify, log, and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute progress reports to senior leadership.
• Migrate servers from Windows XP to Windows 7 or higher platforms.
• Maintain client databases with up-to-date solutions and clear records of activities.
• Explain and document technical issues clearly to clients.
• Use call logging system to accurately record telephone requests.

Preferred Responsibilities

• Complete software packaging per package requirements form and activities within required timelines.
• Perform complex resolution activities to diagnose packaging issues and perform quality assurance to ensure packages operate successfully in the customer environment.
• Work with Transitions/Transformation teams to complete solution packaging work per statement of work, including all Process Change Requests (PCRs) during Transition/Transformation.
• Schedule distribution of software packages to target audiences through distribution tools within required duration and time frame; complete pre-distribution analysis to ensure requests include necessary information.
• Update workflow management tools to ensure all software distribution activities are tracked and recorded.
• Report any issues that may compromise distribution timeframes or success.
• Perform software distribution remediation on unsuccessful endpoints per account procedures.
• Provide deployment reports and drive actions with relevant teams to achieve 100% success ratio.
• Perform monthly patching and ensure 100% compliance.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent written, oral, and presentation communication skills.
• Ability to interact with internal and external clients and handle escalations.
• Highly committed to meeting business objectives.
• Ability to build and maintain strong working relationships.
• ITIL knowledge.