Desktop & MAC JAMF Engineer

About the role

We are seeking a Desktop & MAC JAMF Engineer with strong experience in building, maintaining, and administering Windows desktops, as well as expert-level knowledge of Mac deployment using JAMF. This role involves optimizing desktop performance, managing Modern workspace tools, and providing remote and on-site EUC support.

Responsibilities

• Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot
• Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support
• Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards
• Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues
• Provide Break fix laptop/desktop support remotely
• Provide Remote support coverage for in-scope locations for EUC issues
• Provide remote assistance with conferencing equipment and related issues which can be remotely troubleshooted
• Install and swap devices at customer location
• Work with users post shipping to soft land the users on Day one and receive equipment back
• Follow up on tickets to ensure they meet SLA and process
• Ensure equipment is cleaned, packed as per process and shipped to the end users
• Follow up and receive the equipment from users post offboarding, Break-fix or replace PC requests
• Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing
• Coordinate with the other teams to manage technical support requests to resolution and closure
• Provide instructions and usage assistance to End Users with supported devices and software
• Document solutions and associated procedures to the Break/Fix incidents in knowledgebase
• Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives
• Manage Asset and stock inventory in the organization
• On-call support for high priority incidents
• Available at customer location on all 5 business days

Requirements

• Strong understanding and hands-on knowledge of Windows desktop platform overall
• Strong experience in building, maintaining and administering Windows desktop
• Proficient in optimizing performance of desktops and user experience
• Experienced in Microsoft Modern workspace management capabilities – leveraging Intune, Auto Pilot, SCCM, Imaging, Task sequence and PowerShell scripting
• Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting
• Experience with Intune Company Portal registration for end-user device onboarding and compliance validation
• Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings
• Relevant Microsoft Certifications

Pay

$80,000-$90,000 a year