Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote
STI · Newark, NJ · 5 mo ago
Information TechnologyFull-time
Troubleshooting
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
Utilize ticketing system to track email submissions and managing phone support efforts.
IT Management
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other employees on interdepartmental projects.
Asset Management
Maintain accurate asset management records.
Vendor Support
Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
- College degree and/or 4-6 years' experience providing end user support
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office /Enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system, preferably Avaya.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
- MDM experience, specifically Airwatch, is a plus.