Helpdesk Coordinator (1 day REMOTE: Tues, Wed or Thu) - Trenton, NJ/Hybrid

About the role

The Helpdesk Coordinator position is a hybrid model, requiring remote work on Tuesdays, Wednesdays, or Thursdays, with one day per week spent onsite at 25 Market St., Trenton, NJ.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments.
• Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Qualifications and Skills Desired

• A 2-year college degree or equivalent technical study (preferred).
• Knowledge and experience supporting and troubleshooting various Microsoft applications.
• Experience using Microsoft Excel, Word, and Visio.
• Good clear communication skills, including both verbal and written communication.
• Knowledge of Microsoft Windows 10.
• Experience with Microsoft Windows Server, Active Directory, and Office 365 (training on AOC mainframe systems will be provided).

Pay

Note1: A 35-hour workweek is offered.

Schedule

All training will be conducted on premises at 25 Market St., Trenton, NJ. The position is a hybrid model, requiring remote work on Tuesdays, Wednesdays, or Thursdays, with one day per week spent onsite.