Desktop/Deskside Support Technician

Job Details

Position: Desktop/Deskside Support Technician

JOB REF#: 44805

Duration: 12 Months (On-Going Contract)

Location: ONSITE - Nashville, TN 37243

Pay Rate: $27.00 (W2 only) or $Desktop Support Technician , (Not accepting 1099 or C2C)

HOURS: Monday - Friday, 8AM to 4:30PM CST - This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

Provided IT Support

• Printer Administration and Troubleshooting
• Server Print Queue, and local Queues
• Active Directory Management
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts
• iOS Management, Support, and Deployments
• Setting up new phones/iPads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
• Video Conferencing
• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
• Network Troubleshooting
• Internal vs external
• VPN
• LTE
• Wi-Fi
• Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed
• Remote Support
• MSRA
• RDP
• MS TEAMs
• Webex
• Hardware Deployment
• ServiceNow
• Ticket management and Assignment

Required Skills/Experience

• Experience providing Technical Support, supporting a high-volume environment (up to 30 calls per day).
• Experience troubleshooting Windows desktop and laptop hardware and software issues.
• Experience administering and troubleshooting network printers, including server print queues and local print queues.
• Experience using Active Directory to reset passwords, unlock user accounts, navigate Organizational Units (OUs), and review user attributes.
• Experience supporting and deploying Apple iOS devices (iPhones and iPads), including device setup, backup/restore, account resets, and network troubleshooting.
• Experience supporting Microsoft Teams, Cisco WebEx, and Cisco Presence video conferencing solutions.
• Experience troubleshooting network connectivity issues, including VPN, Wi-Fi, LTE, and internal/external network access.
• Experience troubleshooting desktop applications, including permissions, browser compatibility, and installed application issues.
• Experience providing remote technical support using Microsoft Remote Assistance (MSRA), Remote Desktop (RDP), Microsoft Teams, and Cisco WebEx.
• Experience deploying, configuring, and replacing desktop, laptop, and peripheral hardware.
• Experience using ITSM ticketing system for incident management, ticket documentation, assignment, and resolution.
• Strong customer service, communication, and problem-solving skills.
• Excellent customer service and communication skills
• Must be able to lift at least 50 pounds.

Desired Skills

• Any experience working in a IT Call Center

Other Details

• Candidate must pass a 7-panel drug test
• Candidate must pass a criminal background check with no felonies

Calance Benefits Offerings

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

View all our OPEN JOBS at: www.calancejobs.com