Desktop Administrator

Location: Jacksonville, FL – 100% on-site

About the role

HC Brands is building an outstanding digital presence. The Technology team works directly with the CEO and other key stakeholders to develop new technologies that increase revenue and improve customer satisfaction, while ensuring systems are up-to-date and running properly across all facilities. This fast-paced environment offers the opportunity to learn from experienced developers and marketers.

Responsibilities

• Create, execute, and maintain software and patch deployment methods.
• Provide PC issue diagnostics, research, and correction.
• Deliver day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
• Document, track, and monitor client incidents in the ticketing system to ensure timely resolution.
• Prioritize and escalate support incidents based on business impact and documented guidelines.
• Maintain passwords, data integrity, and file-system security for the desktop environment.
• Recommend solutions including new acquisitions and upgrades.
• Participate in information-technology and infrastructure projects.
• Set up and maintain email systems.
• Perform cabling, wiring, labeling networks, and other assigned duties.

Requirements

• 1+ years of working knowledge of PC configurations and peripherals.
• Proficiency in Microsoft Windows 10, Office 365, and Google Apps.
• Proficiency with Active Directory tasks (creating, deleting, modifying accounts; adding/removing users).
• Verifiable experience with Domain Name System (DNS) and Active Directory Domain Structure.
• Experience managing BYOD devices (iOS and Android).
• Intermediate knowledge of Windows Servers (OS and hardware).
• Skill in troubleshooting and using diagnostic tools for client accessibility problems (e.g., resetting passwords, bouncing PU, resetting remote devices).
• Familiarity with ServiceNow Service Management or other incident-tracking systems.

Benefits

• Health, dental, vision, and life insurance.
• 8 paid holidays.
• Paid time off (PTO).
• 401(k) plan with a company match on the first 5% contribution.
• 8 paid hours of community service time off.
• 50% employee discount on company products.

Beyond tangible benefits, you’ll join a team focused on fostering connections with employees, customers, and businesses—prioritizing people and relationships in every custom order.