Desktop Administrator

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity.

About the role

This position is responsible for providing technical support and maintaining desktop and mobile device systems for colleagues within their service area and, as needed, across the organization. The Desktop Support Administrator installs software and updates, configures system settings, and troubleshoots hardware and software issues. They respond to incoming ticket requests, calls, and walk-in requests, and travel to other sites to provide on-site, deskside support. The role also performs service desk functions, on-site tasks, and participates in an on-call rotation. Must live locally with the ability to work on-site and travel between locations as needed.

Responsibilities

• Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email service, and all IT client-provided services.
• Creates and implements solutions to correct and prevent ongoing systems issues, minimizing disruptions to end-user productivity.
• Performs physical inventory of laptops and other equipment, accessories, and parts to ensure configuration and inventory management database entries are complete and accurate.
• Participates in on-call rotation.
• Travels between facilities as required.

Requirements

• Associate’s or Bachelor’s degree in Computer Science or related field with 3 or more years of experience in a corporate Information Technology department providing end-user support over a wide range of systems, or an equivalent level of education and experience.
• Microsoft Certification on Office Applications, Windows 7, 8, and/or 10 strongly preferred; CompTIA A+ Certification strongly preferred.
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Experience with end-user IT support (e.g., Windows operating systems, PC hardware, antivirus tools, personal firewall tools, web browsers, MS Office applications).
• Must be available for and participate in on-call rotation overnight and weekends.
• Ability to work on-site and travel between locations as needed.
• Valid active driver’s license, reliable transportation, and auto insurance.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance.
• Retirement plan with company match.
• Wellness programs to support mind and body.
• 5+ weeks of industry-leading PTO.
• CEU support and tuition reimbursement.
• Advancement opportunities.