Deskside Technician I
Stefanini Group · Davenport, IA · 3 days ago
On-siteEngineeringFull-time
About The Role
We're looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.
Key Responsibilities
- Asset Management
- Maintain accurate inventory of laptops, desktops, peripherals, and accessories
- Track hardware through receiving, staging, deployment, return, repair, and retirement
- Update asset records in inventory and ticketing systems
- Imaging & Device Preparation
- Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices
- Configure, test, and validate devices prior to shipment
- Ensure all equipment meets quality and compliance standards
- Shipping & Receiving
- Receive incoming hardware shipments and verify contents
- Package and ship devices to end users or field locations
- Maintain proper documentation, labeling, and tracking
- Technical Support & Break/Fix
- Diagnose and repair basic hardware issues on Windows/Apple Devices
- Troubleshoot printers and peripheral device failures
- Assist with basic network connectivity and wireless troubleshooting
- Support virus detection and removal using approved tools
What You Need To Succeed
- 1-2+ years of corporate desk‑side, depot, or hardware support experience
- Experience troubleshooting and replacing components on Windows/Apple devices
- Familiarity with Windows 10 and Windows 11 and Apple environments
- Basic experience with Active Directory (lookups, password resets, device checks)
- Knowledge of Microsoft Office 365, Outlook, and OWA
- Ability to troubleshoot wireless and basic network connectivity issues
- Strong customer service and communication skills
- Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection, BitLocker, SCCM, RDP
Benefits
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well