Deskside Technician I

Position Summary

Entry-level IT support role responsible for PC End of Life Refresh On-Site, in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment.

Key Responsibilities

• Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals.
• Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity).
• Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists.
• Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup.
• Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
• Support onboarding and offboarding workflows: set up new user equipment, transfer data, and collect/erase devices at termination.
• Maintain inventory of spare equipment, consumables, and parts; report low-stock or faulty items.
• Follow security best practices: ensure patching, antivirus status, device encryption, and secure disposal of sensitive materials.
• Provide excellent customer service; communicate status and next steps clearly to end-users