Deskside Support Technician in Reston, VA

Qualifications

• 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles
• Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
• Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
• Ability to work on-site in Reston, VA five days per week
• Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
• Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals

Experience Troubleshooting

• Wired and wireless connectivity
• Microsoft 365 access, authentication, and Outlook/Teams issues
• Zoom or other conferencing tools
• Printers and peripheral devices
• Onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation
• Physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections

Preferred Qualifications

• Experience supporting executive/VIP users in a white-glove environment
• Experience with endpoint management platforms such as Intune, Kandji, or similar
• Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting
• Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
• Experience supporting virtual desktops or remote desktop environments
• Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
• Prior MSP, managed services, or high-volume support environment experience
• Experience in regulated or security-conscious environments

What is Important to Us

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers.